Frequently Asked Questions

About Our Glove

• How often should I use my WR Silk Exfoliator?

  We recommend using the WR Silk Exfoliator once a week to maintain the equilibrium of your skin.

• What is the silk exfoliating glove made of?

  100% natural silk viscose (no silk worms were harmed!)

  Silk viscose actually originates from wood pulp - meaning our gloves are vegan and biodegradable. 

• Where is the glove made?

  Our gloves are handmade in Turkey using traditional methods and packaged in Malaysia.

• How do I clean my WR Silk Exfoliator?

  To keep your glove in tip top condition we recommend rinsing with warm water and hanging to dry after each use.
   

  For a more thorough wash (recommended once a week), use a gentle detergent, and soak in warm water. Rinse off any remaining detergent, stretch back into shape and hang to dry.  
  
  Do not machine wash, as this will encourage your glove to shrink.

• Is it safe that skin peels whilst using the glove?

  Absolutely! The WR Silk Exfoliator will remove the dead skin on the surface (that’s what you’ll see as peel) along with unclogging pores and loosening any ingrowing hairs. Alternatively, you may not see any peel at all, as this is dependent on how often you exfoliate and your skin type. But rest assured, your glove will still be working to effectively exfoliate your skin. 

• What is the lifespan of the glove?

  We recommend replacing the glove every 3 / 4 months to ensure continued effectiveness and hygiene.

Shipping

• Shipping Policy

  Wild Rymba ensures products are safely and carefully packed so customers anywhere can enjoy a full experience. Thus, shipping time might vary depending on location, shipment method and other factors out of our control.

  
  Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient. Wild Rymba will not be held responsible for shipping delays, damage or loss.
  
  Malaysia
  
  Standard Shipping

  Peninsular - RM8.00
  East Malaysia - RM15.00
  
  Terms & Conditions:

  • We ship within 3 working days after your order has been processed.
  • Shipping time takes 2-7 working days to be delivered to you.
  • Delivery is not available for addresses with P.O. boxes.
  • A shipping confirmation email will be sent to the email provided with your tracking number when your order has been shipped.
  • Orders are packed, shipped and delivered on working days only (Mondays - Fridays, excluding public holidays)
  • In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accidents, unscheduled events, etc.
  • Wild Rymba will not be held responsible for shipping delays, damage, loss or packages that are marked as Delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by our shipping partner, products will not be replaced.
  • Any packages returned to us due to complications from the recipient (unclaimed, wrong address, undeliverable), will result in a refund to the customer for all inventory that is not delivered. Unfortunately, because the shipping label purchased was used in these circumstances, we will not refund shipping costs or taxes.

  Singapore & Brunei

  Standard Shipping - RM30.00

   

  Terms & Conditions:

  • Inclusive of online tracking.
  • We ship within 3 working days after your order has been processed.
  • Shipping time takes up to 7-10 working days.
  • Import duties, taxes and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on each country's custom tax threshold.
  • Wild Rymba ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund.
  • We do not take responsibility for stolen packages once they have been labelled "Delivered" by the post office carrier.

  We are working on expanding the country selections for international shipping. Please contact us here if you need to get your hands on Wild Rymba products.

• How long do I have to wait for my parcel to be shipped out ?

  All in stock orders are processed within 2-3 business days.

• How to track my parcel?

  You may track your order through click here once you received tracking details via email. Alternative, please reach out to us admin@wildrymba.com

• I am not able to track my parcel

  In a few cases, the carrier takes 1-2 business days to register your shipment status.
  If your tracking number isn’t updating or working at all, please reach out to us as soon as possible at admin@wildrymba.com

• What if my parcel doesn't arrive?

  We ask if you could patiently wait up to 4 days after the expected shipping date! We are trying our best to make our delivery partner deliver faster.
  
  If you still have not receive your parcel 7 days after the expected date, please drop us an email at admin@wildrymba.com
  ALL International orders will take more than 14 working days.